Kallidus, the leading provider of learning and talent management solutions, has been awarded The International Standard for Service Excellence (TISSE2012) by The International Customer Service Institute (TICSI).
TISSE2012 is the most comprehensive global standard for customer service excellence and is the only global standard that is independently benchmarked. For Kallidus, the certification demonstrates the company’s customer focused approach and represents a company-wide commitment to the delivery of service excellence.
Kallidus was awarded the certification by John Hughes, Managing Director of the Customer Service Network at Uncovered, Kallidus’ Annual User Conference which took place in Reading on 20 November 2013. The event was attended by the company’s longstanding loyal customer base and high-profile new clients, totalling more than 50 organisations across a range of sectors including dunnhumby, the NHS, the AA Driving School and Ecclesiastical.
Commenting on the award, Rob Caul, CEO of Kallidus said:
“Customer service excellence lies at the heart of our business strategy, brand ethos and company culture and therefore we are delighted to have achieved the International Standard TISSE2012 certification. As a company, we are committed to continuous improvement and look forward to building further on the high levels of customer service we currently deliver.”
In an independent survey carried out in January this year by Customer Service Network, 93% of clients rated Kallidus’ customer service as good/excellent.
In April this year, Kallidus also achieved the prestigious Investors in People (IiP) accreditation. TISSE2012 and the IiP accreditations together provide a strong framework for best practice and for enhancing customer experience, business performance and long-term growth.
TISSE2012 allows businesses to maintain the highest standards of customer service and is based on the ‘5Ps Service Quality Model’, which emphasises five key elements of service quality: Policy, Products/services, Premises, Processes and People. A key component of the model is continuous customer service performance measurement.
For further information about TISSE2012 visit www.ticsi.org