Transport for London, together with their partner Kallidus, have recently picked up two awards for an immersive blended learning programme, designed to re-skill 5,000 employees in vital ticketing processes and customer service skills. Read the case study and '7 takeaways for transforming customer service training' in the February 2016 issue of the Towards Maturity newsletter.

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Published in Towards Maturity Newsletter, February 2016

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