Last week we welcomed more than 120 customers to Birmingham’s brand new cutting-edge conference centre, The Vox, for the 10th Kallidus Uncovered. Our biggest annual user conference yet saw the launch of our new flagship product Kallidus Learn, which has been designed in a truly innovative way to deliver a more engaging and effective learner experience for today’s modern learners.
Learning is changing and this year’s Uncovered was all about exploring how best to address the challenges facing L&D now and in the future. It was therefore a great pleasure to have Ade McCormack as our keynote speaker and Laura Overton running a series of interactive workshops.
Near futurist, digital strategist and author Ade McCormack delivered a thought-provoking presentation, exploring what is meant by digital and the important role learning and development has in talent engagement. Ade took us back to mankind’s hunter gatherer origins and explained how we have returned to our true nature in the digital age with mobility and sociality pushing their way back into the workplace.
We looked at how the digital age is not about technology, it’s about people. And Ade had some rather stark warnings for us all - there is no place for managers, just leaders and talent and, in the not too distant future, robots! We heard how the nature of careers is changing - a career for life is becoming a life of careers. Risk taking is more important than ever and we should treat our career as “a lean start-up”. If a day has past by and we haven’t been curious or courageous then we haven’t lived to our full potential. Ade’s closing message was that we need to build the workplace and L&D around our anthropological needs to become world class in the digital age.
In Laura Overton’s interactive workshops, we heard more about the importance of raising our game to get the best out of people by embracing social and mobile to fulfill what Ade referred to as our needs as “digital hunter gatherers”.
Based on Towards Maturity’s benchmark research Laura shared five valuable tips for moving to a customer-centric learning strategy. These were to:
- Listen more and provide staff with an active voice
- Be useful
- Be helpful
- Simplify the experience
- Let go
Kallidus CEO Rob Caul took to the stage to update everybody on company developments. We heard how 2016 has been a big year for investment in product development and how Kallidus has listened hard to customer and learner needs to deliver truly user-friendly solutions. Adding to the recent launches of Kallidus Perform and Kallidus Recruit, Rob unveiled Kallidus Learn, our next generation learning management system. Today’s learners are more impatient, distracted and overwhelmed than ever. Kallidus Learn has been designed to engage and empower them so that they can easily complete the learning they need and want to be compliant, and to support their own personalised learning pathway and career development, when and where it suits them.
In our very popular afternoon hands-on interactive ‘pick-up-and-play’ sessions and dedicated Interactive Village, customers got a chance to get to grips with Kallidus Learn and experience for themselves how easy it is for learners to find what they need in just a few clicks. This is a huge benefit, particularly given that we heard in Laura’s workshops how 26% of learners can’t find what they need, resulting in time lost learning and a reduced ROI. Our customers marvelled at how our new platform has been designed to support a wide range of learning modes enabling modern learners to pick and chose their preferred modes of learning and collaborate with others.
One of the key themes we explored throughout Uncovered was the importance of usability. Product Manager Ian Threadgold and Dan Healy, our UX Designer talked about the importance of delighting the user and how finding a course on your LMS should be as easy as finding a film on Netflix. Brian Copeland gave us a glimpse into the future of interface design while Dan inspired us with his ‘Interfaces are people too’ TED-style talk, explaining why it’s important to make sure that interfaces have personalities that people will want to be around.
Uncovered wouldn’t be Uncovered without a look to the future. Our Product Innovator Tim Drewitt gave a highly informative talk about the seismic shift to collaborative learning in the social age with the modern day learner seeing collaboration as a more effective way to learn than formal initiatives. With an array of headsets, Tim also explored the huge potential of VR for learning and customers got a chance to see for themselves the power of learning while immersed in a virtual world.
Special thanks go to our customers Paul Morgan, Head of Learning and Development at Telefonica, Ian Tatton, TfL’s Digital Learning Specialist Lead, and Alexa Sanders, Lead Consultant for Leadership, Talent and Engagement at Eurostar who shared their experiences of working with Kallidus.
Paul talked frankly about how to get the most out of your technology investment and how a true partnership with Kallidus is helping to transform learning, drive efficiency and inspire 7,500 employees across the business to take control of their own development.
Ian shared practical insights into how to use gamification as part of your e-learning strategy and showed us how TfL’s multi-award winning immersive blended learning programme and Golden Ticket Game are helping to engage learners and drive behavioural and business change.
Alexa delivered an inspiring interactive question and answer session around Eurostar’s use of Kallidus 360 and how it is supporting employee development and helping Eurostar to develop future leaders.
During a varied day of presentations and activities, customers also got a chance to discover the benefits of refreshing the annual review process using Kallidus Perform and how to support the modern learner with curated ‘off-the-shelf’ content.
Uncovered finished with drinks in the Skybar which provided an excellent opportunity for everybody to network some more and discuss key areas of interest with peers.
Feedback from the day has been very positive and will help us to shape next year’s event. Thank you to everybody who joined us and contributed to such a successful and informative day. Here are a few comments from those who attended the day:
"This was a step change to previous years, the new product looked great and the presenters were very professional and well connected."
"The content of each session was very engaging and the pick-up and play slots were great for rounding everything off that had been presented through the day."
"Excellent day which highlighted the high calibre of staff employed at Kallidus. It was well worth the visit and made me feel very valued as a customer."